Shawn

American Home Essentials

Fiverr

Nov 2022 - Present • 3 yrs 9 mos

I am an experienced e-commerce operations and fulfillment professional with hands-on expertise in managing online stores and supporting growing sellers. Through American Home Essentials, I have worked with businesses selling on eBay, Walmart Marketplace, Shopify and TikTok Shop. My experience includes product research, listing creation and optimization, inventory management, order processing, customer-service coordination, returns, shipping operations and account-performance monitoring. I also provide end-to-end 3PL and fulfillment support. My responsibilities include receiving and inspecting inventory, organizing storage, accurately picking and packing orders, preparing shipping labels, coordinating carrier pickups, processing returns and keeping clients informed. I understand how inventory errors, delayed shipping, inaccurate listings and poor communication can negatively affect customer reviews, account health and overall sales performance. My focus is on creating organized processes that improve accuracy, efficiency and customer satisfaction. My areas of experience include: • eBay, Walmart, Shopify and TikTok Shop management • Product listing creation and optimization • Inventory and order management • Customer-service coordination • Returns and refund management • Account-health monitoring • Product receiving, inspection and storage • Pick-and-pack fulfillment • Shipping-label preparation • Carrier pickup coordination • Business reporting and client communication • E-commerce process improvement My experience covers both the digital and operational sides of e-commerce. I can help manage your online store while also supporting the physical movement of your inventory and orders. I treat every client’s store as a real business and provide dependable, transparent and personalized service. My goal is to reduce your daily workload, improve operational accuracy and give you more time to focus on growing your business.