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@srazamuhammad
Server Infrastructure SaaS Product Support Specialist
Pakistán
Inglés
Sobre mí
7+ years in IT enterprise server/storage infrastructure plus SaaS product support for a US healthcare platform.
Infrastructure: IBM, HP, Dell, NetApp servers & storage, Cisco networking, data center hardware diagnostics & preventative maintenance.
SaaS/Product Support: First-line ticket resolution, customer onboarding, and root-cause investigation (console logs) before escalating to engineering using JIRA, Intercom, Slack.
Need hardware-level infra support or SaaS/product support? I bring real operational experience, not just theory.
Habilidades
Raza
desconectado •
Revisa mis servicios
Soporte técnico
I will do remote support for IBM hp dell servers
Soporte técnico
I will provide saas product support, onboarding, and technical ticket resolution
Experiencia laboral
Technical Support & Escalations Healthcare SaaS Platform
Contractor • Tiempo completo
Jul 2023 - Present • 3 yrs
First point of contact for provider/doctor and internal user escalations on an EHR/CRM healthcare platform. Key responsibilities: - User onboarding & offboarding account setup, permissions, and technical training for new users - Root-cause investigation using browser console logs before escalating to engineering not just relaying symptoms - Cross-functional coordination with dev teams via JIRA, Slack, and Google Workspace - Ticket triage and resolution using Intercom, maintaining HIPAA-compliant support standards - Process documentation using Notion for internal knowledge base and troubleshooting guides Tools: Intercom, Twilio, Notion, JIRA, Google Workspace, Slack
7 Reseñas
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1-5 de 7 reseñas
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