Somen Ghosh

Data Annotation, Transcription, Excel & Data Specialist

Fiverr • Freelance

Jul 2025 - Present • 1 yr 2 mos

I help AI companies, businesses, restaurants, and global clients with accurate data, financial documents, content, and reliable operational support. 🎯 AI & Data • Data Annotation — 3+ years: Bounding Boxes, Polygons, Segmentation, Image Tagging & Text Classification • Audio & Speech — 3+ years: Transcription, Multi-Speaker Labeling & Speech Data • Subtitling & SRT — 7+ years: Accurate, Time-Synced Subtitles & Captions 🏦 Bank & Financial Documents • PDF Bank Statements to Excel/CSV, OCR & Manual Data Extraction • Transaction Extraction, Financial Data Conversion & Formatting • Bank Reconciliation & Financial Data Organization 🍽️ Restaurant Menu Data — 2+ years • Menu Data Entry, Upload, Formatting & Management • POS & Online Ordering: Menu Setup, Updates, Bulk Entry & Uploads • Menu Conversion: PDF, Images, Websites, Word & Excel/CSV 📊 Business & Admin — 10+ years • Excel & Google Sheets: Data Entry, Cleanup, Formatting, Formulas & Dashboards • CRM & Business Data Cleanup • Virtual Assistance: Inbox, Calendar, Documentation & Admin Support

Team Leader

Kitchen Appliances Company • Tiempo completo

Mar 2019 - Dec 2025 • 6 yrs 9 mos

- Started as Customer Care Executive; promoted to Team Leader for outstanding performance. - Leading a support team, monitoring SLAs, and guiding executives in handling complex cases. - Maintaining reports, customer data, and documentation using MS Excel & internal systems. - Achieved consistent customer satisfaction scores.

Assistant Manager

Education Sector • Tiempo completo

Dec 2014 - Feb 2019 • 4 yrs 2 mos

- Supervised sales & support team, driving performance through training and motivation. - Developed communication strategies improving client retention. - Created MIS reports for performance tracking and improvement.