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Sofia R
@sofia_3453
Multilingual Bookkeeper and Customer Support Specialist EN,RU,UA,PL,ES
Ucrania
Inglés, Ruso, Ucraniano, Polaco, Español
Sobre mí
Multilingual bookkeeping & customer support specialist with 2+ years of experience serving US and European clients. Fluent in English, Russian, and Ukrainian, with conversational Polish and Spanish. I provide responsive email, live chat, and help desk support using Zendesk and Intercom. On the bookkeeping side, I handle invoicing, reconciliation, and financial record-keeping (QuickBooks/Zoho). Comfortable working across tools like HubSpot, Airtable, and Slack to stay organized within a team's existing workflow. Reliable, detail-oriented, and easy to communicate with across time zones.
Habilidades
Sofia R
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Auditoría de libros
I will manage your bookkeeping in quickbooks or zoho
Auditoría de libros
I will enter and categorize your invoices in quickbooks, zoho, and saldeo
Experiencia laboral
Customer support representative
Commerce • Tiempo completo
Oct 2024 - Present • 1 yr 11 mos
Provide multilingual customer support (English, Russian, Ukrainian, Polish) for an e-commerce business, handling inquiries via email and live chat through Zendesk and Intercom. Resolve order, account, and payment-related questions, including issues tied to transactions processed via Solid Gate, and support customers across the Shopify storefront. Maintain fast response times and high customer satisfaction while coordinating with the team through Airtable, HubSpot, and Slack.
Accountant
E-Commerce Media Agency • Tiempo completo
Jul 2024 - Aug 2026 • 2 yrs 1 mo
Managed end-to-end bookkeeping for an international e-commerce media agency, working with US and European clients. Handled invoicing, accounts payable/receivable, and bank and payment reconciliation using QuickBooks and Zoho. Reconciled transactions processed through Solid Gate and Shopify, ensuring accurate financial records across multiple sales channels. Collaborated with the team using Airtable, HubSpot, and Slack to keep financial workflows organized and on schedule.
