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Data and Process Analyst
PTCL
Jan 2024 - Jan 2026 • 2 yrs
Managed technical operations and customer service requests within a telecommunications environment. Handled technical troubleshooting, service-related issues, and customer queries. Performed service audits to identify discrepancies and ensure adherence to defined procedures. Used KNIME for data processing, analysis, and workflow automation. Used Microsoft Excel extensively for data management, analysis, reporting, and operational tasks. Worked on compliance digitization, transforming manual processes into structured digital workflows. Prepared and maintained documentation while coordinating with multiple stakeholders. Contributed to process improvement and automation initiatives to improve operational efficiency.