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PBX & Call Center Solutions Engineer
Independent Bank Group • Freelance
May 2026 - Present • 2 mos
✔ Implemented VoIP and PBX solutions using FreePBX, Asterisk, 3CX, and Vicidial. ✔ Configured call queues, extensions, ring groups, and auto attendants. ✔ Managed SIP trunk setup and carrier integrations. ✔ Optimized call center performance and communication workflows. ✔ Provided ongoing maintenance, monitoring, and technical support.