Skye O.

IT Solution Owner/ IT Business Analyst

Jun 2019 - Mar 2026 • 6 yrs 9 mos

Served as a core IT Business Analyst and Solution Owner managing end-to-end technical requirements, cross-functional delivery, and stakeholder training for multi-million dollar enterprise migrations. Specialized in translating dense, complex technical data, integrations, and corporate workflows into clear, digestible operational frameworks and training assets. Key Professional Achievements & Communication Highlights: • Lead Requirement Elicitation & Document Translation: Authored comprehensive Business Requirement Documents (BRDs) and meticulously converted technical data streams into structured JIRA user stories and actionable test plans. • Cross-Functional Collaboration: Partnered directly with architecture review boards, middleware/API squads, and software engineering teams to scope, troubleshoot, and validate complex data-feed integrations between Oracle Fusion Cloud and downstream systems. • Quality Assurance & Test Management: Took full ownership of System Integration Testing (SIT) and User Acceptance Testing (UAT) cycles using JIRA, PractiTest, and OpKey to deliver low-defect, on-time rollouts across global multi-country software deployments. • User Coaching & Adoption Training: Authored and revised comprehensive user training materials, structured documentation updates via Microsoft Copilot, and provided dedicated hand-on production support/hypercare to coach users, streamline adoptions, and reduce ticket volume. • Project Scale & Impact: Coordinated critical system cutovers, data validations, and server migrations (EBS R12 to OCI) that systematically reduced technical debt and supported over $36M in projected organizational savings and benefits.

Billing Analyst

Jan 2012 - Jun 2019 • 7 yrs 5 mos

Managed complex contract reviews, financial data reconciliation, and billing term validation across high-value Financial and Retail customer portfolios to guarantee strict SLA compliance and operational accuracy. Key Professional Achievements & Analytical Highlights: • Advanced Data Workflows: Analyzed intricate service work orders, managed billable Service Requests, and systematically processed $15K to $50K in monthly out-of-scope revenue streams utilizing Oracle and Pramata systems. • Client SLA Alignment: Evaluated active contract parameters and verified complex billing terms to drastically minimize invoice cancellation activities, improve billing accuracy, and protect contract integrity. • Collaborative Troubleshooting: Partnered with internal financial teams and corporate stakeholders to resolve systemic billing errors, audit data histories, and maintain pristine account records.