Siyam M

Property Manager

Professional Property Management Services in Niagara • Tiempo parcial

Apr 2025 - Present • 1 yr 6 mos

Virtual Assistant | Home Away From Home Developments Provided virtual assistance and operational support for Home Away From Home Developments, coordinating short-term rental operations, cleaning services, and property management activities to ensure smooth daily operations and a positive guest experience. Key Responsibilities: * Coordinated Airbnb and vacation rental turnovers, cleaning schedules, check-in and check-out timelines, and last-minute service requests. * Communicated with property managers, homeowners, guests, and cleaners to coordinate services and resolve operational issues. * Monitored property readiness through photo and video checks and followed up on cleaning quality concerns. * Managed cleaner schedules, availability, assignments, and service coordination across multiple properties. * Assisted with guest inquiries, property maintenance follow-ups, and inventory and supply tracking. * Prepared service quotes, tracked invoices, recorded cleaner working hours, and supported payment administration. * Assisted with cleaner recruitment, candidate screening, onboarding coordination, and job postings. * Maintained spreadsheets, organized documents, and managed daily administrative tasks. * Supported client communication, lead generation, and outreach to improve operational efficiency and business growth. Skills: Virtual Assistance, Airbnb Management, Short-Term Rental Coordination, Property Management Support, Cleaning Operations, Scheduling, Customer Service, Team Coordination, Data Entry, Microsoft Excel, Google Workspace, and Administrative Support.

Virtual Assistant

Niagara Landscaping LawnCare and Cleaning • Tiempo parcial

May 2024 - Present • 2 yrs 5 mos

Virtual Assistant | Niagara Landscaping Lawncare & Cleaning Services Provided remote administrative and operations support for a landscaping, lawn care, and cleaning services company. Managed Airbnb and short-term rental cleaning schedules, coordinated cleaners, communicated with clients, and handled daily operational tasks to ensure smooth service delivery. Key Responsibilities: * Coordinated Airbnb turnovers, cleaning appointments, and last-minute service requests. * Communicated with clients, property managers, and cleaning staff to confirm schedules and resolve issues. * Assisted with cleaner recruitment, candidate screening, and onboarding coordination. * Prepared quotes, tracked invoices, and maintained records of cleaner hours and payments. * Managed data entry, spreadsheets, inventory tracking, and administrative documentation. * Supported customer service, quality control, and follow-ups to maintain service standards. * Assisted with Facebook outreach, job postings, and lead generation to support business growth. * Organized operational information and helped improve daily workflows. Skills: Virtual Assistance, Airbnb Management Support, Administrative Support, Customer Service, Data Entry, Scheduling, Lead Generation, Google Workspace, Microsoft Excel, and Operations Coordination.