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sirisha87s

Sirisha S

@sirisha87s
India
Hindi, Telugu, Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
Hello! I’m a professional with 13 years of experience in the BPO industry as a Quality Analyst and Trainer. I specialize in Telugu & English voice-overs, data entry, Excel work, and virtual assistance. I’m dedicated, detail-oriented, and always deliver quality work on time.... Lee más

Habilidades

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sirisha87s
Sirisha S
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Voice over
I will record professional voiceovers in telugu, english, and hindi
DeUSD 5 / proyectoMás información
Atención al Cliente
I will provide professional customer service, chat, email support
DeUSD 10 / proyectoMás información

Experiencia laboral

Senior Quality Analyst

Essencea • Tiempo completo

Sep 2021 - Aug 2025 • 3 yrs 11 mos

Delivered training and onboarding sessions for new employees to ensure process understanding and readiness Conducted quality audits on customer calls to improve service standards and compliance Provided one-on-one coaching and feedback to improve agent performance and accuracy Created performance reports and dashboards to track team progress and KPIs Worked with cross-functional teams to improve processes and workflow efficiency Led weekly review sessions, calibrations, and continuous improvement activities Developed improvement strategies using root cause analysis (RCA) 🏆 Achievements (Strong Points from your resume) Trained 100+ employees with 95% success rate Improved First Call Resolution (FCR) by 15% Recognized as Best Senior Quality Analyst Known as Go-to Trainer for complex training sessions