SiobhanMaxCoDoc

Owner & Founder of Maxwell & Co. Document Services

Self Employed • Trabajador autónomo

Jul 2025 - Present • 11 mos

• Founded and direct a comprehensive multi-state document concierge, translation, and legal authentication firm operating across New York and Florida corridors. • Direct a dedicated network of mobile field agents, managing technical dispatch logistics and scheduling for on-the-ground document execution, jail bails, and hospital bedside notarizations. • Oversee our high-volume Certified Translation pipeline, managing the end-to-end processing and quality control reviews of vital records, immigration paperwork, and legal contracts. • Architected our express rush Apostille routing system, coordinating immediate digital scan-backs and global courier fulfillment for time-sensitive repatriation files. • Authored and enforce all company Standard Operating Procedures (SOPs) to guarantee 100% legal compliance with state notary laws and federal I-9 workplace verification standards.

Global Service Delivery & Dispatch Operations Lead

BT • Tiempo completo

Mar 2016 - Jul 2025 • 9 yrs 4 mos

• Directed end-to-end service delivery operations, workforce planning, financial controls, and global technical dispatches for a specialized telecommunications division. • Served as the primary customer-facing operational and service delivery contact for premier global financial trading floor environments, managing executive client communications, expectations, and escalation resolutions. • Maintained 100% SLA compliance through major corporate transitions, workforce reductions, and high-volume operational periods while ensuring strict queue health, backlog management, and service continuity. • Managed more than 15,000 service requests across the full ticket lifecycle, overseeing open-to-close ticket management, compliance tracking, escalation routing, and operational reporting. • Managed workforce planning, technician capacity, resource allocation, and coverage coordination for a regional team of 15 field technicians. • Served as sole owner of the regional quote-to-sales-order and billing intake process, validating purchase orders, processing sales orders, auditing billable activities, and ensuring revenue accuracy. • Authored, owned, and maintained all departmental Standard Operating Procedures (SOPs) and audit documentation to ensure workflow accuracy and compliance readiness. • Utilized Zendesk to mirror and maintain high-volume service ticket records across dual platform environments, ensuring data integrity and processing international RMA workflows.

Lead Rebate Specialist

Honeywell • Tiempo completo

Nov 2013 - Aug 2015 • 1 yr 9 mos

• Led daily operations for energy-efficiency rebate programs processing approximately 40,000+ applications annually, ensuring compliance with strict program requirements and quality standards. • Supervised and trained a team of 4–6 customer service representatives, assigning daily workloads, supporting performance, and providing guidance on policies and procedures. • Served as the primary escalation point for complex customer and corporate inquiries, conducted quality control reviews, processed financial adjustments, and maintained production reporting for executive management.