SIMI

Email Troubleshooting & DNS Configuration Specialist

Business • Freelance

Mar 2026 - Present • 2 mos

I worked with a wide range of businesses to diagnose and fix email issues across Zoho Mail, Gmail, Google Workspace, and Office 365. Most clients came with urgent problems such as emails not sending, messages landing in spam, domain verification failures, or incomplete DNS configurations. My process started with identifying the root cause of the issue. I reviewed DNS records, MX configurations, SPF, DKIM, DMARC setup, SMTP settings, and routing rules to understand what was broken or missing. In many cases, there were conflicting records or partial setups that needed to be corrected. I then fixed these issues by properly configuring authentication records, updating DNS settings, and ensuring the domain was fully verified. I also checked for blacklisting issues and tested deliverability across different email providers to confirm that emails were landing in inbox rather than spam. After fixing the technical issues, I verified the entire system by testing sending, receiving, and overall performance. My focus was to ensure the email system was stable, secure, and reliable for daily business use.

Zoho Mail Setup & Deliverability Specialist

Ecommerce • Freelance

Feb 2026 - Present • 3 mos

I worked with an eCommerce businesses to properly set up and fix their Zoho Mail business email systems, especially for stores that rely heavily on customer communication, order updates, and support emails. Many of these businesses came in with issues like emails landing in spam, domains not verifying, or email systems that were partially configured and unreliable. I handled the full setup process from scratch, including domain connection, DNS configuration, MX records, SPF, DKIM, and DMARC authentication. In several cases, the problem was not just setup but incorrect or conflicting DNS records. I carefully reviewed existing configurations, removed broken entries, and replaced them with the correct structure so the email system could function properly. I also ensured mailbox creation, alias setup, and user configuration matched how the business actually operates daily. Beyond just technical setup, I tested email sending and receiving across different providers to confirm deliverability and inbox placement. I made sure that transactional emails, customer responses, and internal communications were working without delays or failures. My goal in each project was to leave the client with a system that was not only fixed but stable and easy to manage going forward.

Zoho CRM & Workflow Automation Specialist

Retail ABC • Freelance

Feb 2026 - Feb 2026 • 0 mos

I helped businesses set up and optimize their Zoho CRM systems to manage leads, track deals, and automate repetitive tasks. Many of the clients I worked with either had no CRM system in place or were using one that was poorly structured, leading to lost leads and inconsistent follow-ups. I built CRM systems from the ground up, including pipeline stages, lead capture forms, custom fields, and deal tracking systems. I structured the CRM based on how the business actually sells and interacts with customers, rather than using a generic setup. Automation was a key part of my work. I created workflow rules, triggers, and task assignments that ensured leads were followed up on time, emails were sent automatically where needed, and internal processes were consistent. This helped reduce manual work and improved response time significantly. I also integrated Zoho CRM with other tools, ensuring that customer data flowed correctly between systems. In addition, I set up dashboards and reports so business owners could clearly see their sales performance and track progress. My goal was to create a system that felt natural to use daily while ensuring no opportunities were missed.