s
silky_mer

Silky Mer

@silky_mer

CRM Operations and Client Success Specialist

Emiratos Árabes Unidos
Inglés, Hindi, Punjabí
Parte de la información aparece en idioma inglés.
Sobre mí
15+ years managing 200+ client accounts in fast-paced environments. I combine deep CRM and operations experience with modern tools like Airtable, Google Sheets, and Make.com to help small businesses organise leads and automate follow-ups. ✅ Airtable & Google Sheets CRM setup ✅ Lead tracking systems ✅ Basic Make.com automation ✅ CRM data cleanup ✅ Client onboarding SOPs ✅ MIS reports & dashboards Based in UAE. Clear communication. Honest timelines. Real results.... Lee más

Habilidades

s
silky_mer
Silky Mer
desconectado • 

Revisa mis servicios

Integraciones de IA
I will automate your facebook lead ads to hubspot CRM using makecom
DeUSD 90 / proyectoMás información

Experiencia laboral

Assistant Branch Manager — Operations & Customer Success

Management • Tiempo completo

Dec 2012 - Feb 2026 • 13 yrs 2 mos

Supervised and trained a team of 8-12 sales and operations staff ✅ Managed 200+ active client accounts from onboarding to completion ✅ Handled client complaints and escalations — converting dissatisfied clients into renewed business ✅ Identified upsell and cross-sell opportunities to add revenue ✅ Maintained CRM records, MIS reports and client status dashboards ✅ Ensured SLA compliance across operations and documentation teams ✅ Coordinated with finance, documentation and sales teams for smooth delivery