Sikandar H.

Customer Support Specialist

Dolphin • Freelance

May 2024 - Present • 2 yrs 5 mos

Provided end-to-end customer support and e-commerce assistance for Dolphin Audio across Amazon, eBay, Walmart, TikTok, Reverb, Best Buy, Outlook, and Zoom. Managed customer inquiries, product information, order processing, shipping updates, returns, replacements, warranty and repair requests, troubleshooting, and after-sales support. Communicated professionally with customers, investigated issues, coordinated with internal teams, handled high-volume requests, maintained accurate records, and ensured timely resolutions while delivering a positive customer experience and representing the Dolphin Audio brand professionally.

CX Associate

The Bridge Watch Straps • Freelance

Jun 2023 - Present • 3 yrs 4 mos

I contributed to enhancing overall customer feedback scores by consistently providing high-quality customer service. I utilized strong interpersonal skills to build lasting relationships with customers, which fostered brand loyalty and encouraged repeat business. Additionally, I coached and mentored junior team members, aiding in their professional growth and development. I effectively handled escalating situations, achieving resolutions that met both clients' needs and adhered to company policies.

Client Support

Courial • Freelance

Aug 2024 - Aug 2026 • 2 yrs

I consistently delivered excellent customer service by promptly resolving problems and responding to inquiries. I effectively managed high-stress situations, maintaining a calm demeanor while offering empathetic support to frustrated customers. Additionally, I offered personalized assistance by understanding each customer's unique needs and preferences.