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shwetacsops

Shweta S

@shwetacsops

Customer Success and Client Onboarding Expert

India
Inglés, Hindi
Parte de la información aparece en idioma inglés.
Sobre mí
I am a Customer Success Specialist with over 9 years of experience in the banking and fintech domains. I help businesses improve customer onboarding, service operations, and client experience by streamlining workflows and reducing escalations. My expertise includes CRM management, process documentation, and cross-functional collaboration to ensure operational excellence.... Lee más

Habilidades

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shwetacsops
Shweta S
desconectado • 
Tiempo medio de respuesta: 10 horas

Revisa mis servicios

Éxito del cliente
I will provide professional customer support
DeUSD 10 / proyectoMás información
Gestión de riesgos
I will draft professional kyc aml policy for your business
DeUSD 15 / proyectoMás información

Porfolio

Experiencia laboral

HDFC_Bank

Operations Manager

HDFC Bank • Tiempo completo

Feb 2022 - Nov 2025 • 3 yrs 9 mos

Managed end-to-end documentation and processing for SME loan portfolios, handling 70+ active cases monthly. Served as primary client contact for loan queries and disbursement updates, reducing escalations significantly. Coordinated across credit, underwriting, and sales teams to ensure zero-gap loan processing and improved within-TAT resolution from 92% to 98%.

Ericsson

Solution integrator

Ericsson • Tiempo completo

Feb 2014 - May 2015 • 1 yr 3 mos

Worked as a Solution Integrator in the Noida area, focusing on technical integration and solution delivery within the telecommunications domain. Responsible for implementing and integrating systems to meet specific project requirements and operational standards.