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shondon616

Shon G

@shondon616

Technical Support Consultant

Polonia
Inglés, Malayalam
Parte de la información aparece en idioma inglés.
Sobre mí
I am a customer support and operations professional experienced in resolving complex customer enquiries within fast-paced, high-volume environments. I am skilled in chat and digital support, escalation management, and accurate CRM case documentation while maintaining strong quality and response standards.... Lee más

Habilidades

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shondon616
Shon G
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Atención al Cliente
I will be your customer support or chat support agent
DeUSD 10 / proyectoMás información
Mensajes y correos electrónicos
I will be your virtual assistant for email and admin tasks
DeUSD 10 / proyectoMás información

Experiencia laboral

Teleperformance

Technical Support Consultant

Teleperformance

Apr 2025 - Jun 2025 • 2 mos

Managed high-volume customer interactions, resolving 30–40 cases per shift through digital support channels. Maintained accurate CRM documentation ensuring full case traceability and compliance. Handled complex enquiries escalated beyond automated and first-line support. Guided customers through troubleshooting steps with patience and clarity, improving overall user experience.