s
shibu_sh

SHIBU S

@shibu_sh

Senior Technical Support Engineer

India
Inglés, Hindi, Kannada, Bengalí
Parte de la información aparece en idioma inglés.
Sobre mí
I am a Senior Technical Support Engineer with over 9 years of experience in L2/L3 Production Support, Linux Administration, and Cloud Infrastructure. I specialize in managing high-volume production environments, troubleshooting critical incidents, and supporting enterprise platforms using AWS, Kubernetes, and SQL. I am proven in collaborating with cross-functional teams to ensure high application availability and SLA compliance.... Lee más

Habilidades

s
shibu_sh
SHIBU S
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Hosting y dominio
I will connect your domain to your website and fix dns records
DeUSD 20 / proyectoMás información

Experiencia laboral

Licious

Senior Technical Support Engineer

Licious • Tiempo completo

May 2022 - Present • 4 yrs 5 mos

Provide L2/L3 production support for enterprise e-commerce and supply chain applications. Resolve production incidents through SQL analysis, log investigation, and API debugging. Support AWS cloud environments, monitor critical business services, and manage incident escalations while ensuring SLA compliance. Lead support queue coordination and collaborate with DevOps and QA teams.