s
sescobarv

Sergio E

@sescobarv

CX XM Scientist Business intelligence Qualtrics

Colombia
Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
Hey there! I’m a CX/EX Strategy & Technology Consultant with 6 years of expertise in Qualtrics. As a certified XM Scientist, I specialize in building high-impact programs that bridge the gap between strategic design and technical execution. I focus on a few select projects to ensure fast, high-quality delivery and specialized focus—including advanced VoC benchmarking and cross-discipline XM models. Let’s connect if you need a pro who can hit the ground running and turn your data into ROI!... Lee más

Habilidades

s
sescobarv
Sergio E
desconectado • 

Revisa mis servicios

Voz del cliente (VoC)
I will offer expert qualtrics support and consulting per hour cx ex
DeUSD 25 / proyectoMás información

Experiencia laboral

Senior XM Strategy & Technology Consultant

IZO • Tiempo completo

Sep 2025 - Present • 1 yr 1 mo

Market Benchmarking: Leading the comparative analysis of VoC models for top-tier corporations in Spain, identifying industry standards and competitive gaps in CX maturity. Strategic Architecture: Designing end-to-end XM ecosystems (CX, EX, BX) by bridging high-level business goals with Qualtrics technical implementation. Advanced Solution Design: Developing scalable frameworks that integrate X-data and O-data to drive predictive insights and measurable business impact. Tech Advisory: Serving as a subject matter expert (SME) in Qualtrics, optimizing program architecture to ensure long-term sustainability and data-driven decision-making.

Strategic XM Leader

Voce • Tiempo completo

Mar 2023 - Aug 2025 • 2 yrs 5 mos

Lead the design and development of the strategic service portfolio for CX, EX, and Market Research. Define and guide CX and EX measurement and management programs for technical implementation. Identify client needs to drive growth and maturity within their CX and EX programs. Seamlessly integrate strategic services with Qualtrics technology.

Customer Voice Analyst (VoC)

Grupo Éxito • Tiempo completo

Jun 2019 - Feb 2023 • 3 yrs 8 mos

Model Management: Developed and managed the corporate Voice of the Customer (VoC) model for Grupo Éxito, utilizing Qualtrics as the primary engine for the CX strategy. Actionable Insights: Measured and analyzed customer feedback across omnichannel touchpoints to drive experience redesign and customer-centric transformation. Data Visualization: Designed functional, dynamic dashboards to democratize key VoC metrics and insights across the organization.