Khalid

E‑Commerce Operations Team Lead

LM Style • Tiempo parcial

Aug 2024 - Present • 1 yr 9 mos

• Owned and led e-commerce and online order operations, acting as the primary point of responsibility for digital sales execution • Supervised the online orders team by assigning tasks, monitoring performance, and resolving daily operational issues • Managed end-to-end order flow from social media channels through preparation, tracking, and customer follow-up • Planned and executed promotional video content to support sales campaigns and product launches • Coordinated content calendars with store and sales teams to align online demand with in-store capacity • Built and implemented online order automation using ManyChat, including automated replies, order intake, and follow-ups • Developed and integrated a chatbot connected to ManyChat to handle repetitive customer inquiries and reduce manual workload • Improved order accuracy, response time, and customer satisfaction through structured workflows, automation, and clear communication processes