s
selma04_omd

selmaoumeddour

@selma04_omd

Customer Support and CRM Specialist

Argelia
Francés, Árabe, Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
I am a Customer Support and CRM Specialist with 5+ years of experience helping customers in French and English. I have experience in customer support by email, chat and phone, CRM management, customer account management, lead follow-up and sales support. I am organized, responsive and focused on providing clear communication and a positive customer experience. I am available for both one-time projects and ongoing support.... Lee más

Habilidades

s
selma04_omd
selmaoumeddour
desconectado • 

Revisa mis servicios

Atención al Cliente
I will provide professional french and english customer support
DeUSD 10 / proyectoMás información

Experiencia laboral

Concentrix

Customer Service Representative / Sales Advisor

Concentrix • Tiempo completo

Jul 2020 - Oct 2025 • 5 yrs 3 mos

Managed customer accounts and processed customer requests using CRM systems for French and Swiss telecom projects. Provided customer support in French and English by phone, email and chat, handling technical, administrative and commercial requests. Identified customer issues, provided appropriate solutions and escalated complex cases when necessary. Maintained accurate customer records and supported new team members with CRM tools and processes. Monitored KPIs and sales performance while maintaining a strong focus on customer satisfaction.