Selinay Y

Partner Success Manager

Jan 2025 - Sep 2026 • 1 yr 8 mos

• Provided hands-on Amazon consulting and account management support corporate clients simultaneously. • Managed long-term B2B client relationships, acting as a main point of contact for Amazon-related operations and issues. • Managed Amazon Seller Central accounts across day-to-day operations, account health, listings, pricing, customer service, and marketplace processes. • Conducted account and listing reviews, identifying areas for improvement and providing practical recommendations to clients. • Managed Amazon Sponsored Brands campaigns to support brand visibility and sales performance. • Coordinated with US-based attorneys on trademark and Amazon Brand Registry processes. • Handled Amazon case management and supported the resolution of seller account and policy-related issues. • Prepared and supported appeals for eligible account issues and policy violations. • Collaborated with internal marketplace teams to coordinate solutions and meet client needs.

E-commerce Specialist

May 2024 - Jan 2025 • 8 mos

• Managed Amazon Seller Central accounts end-to-end across daily marketplace operations. • Created, optimized, and maintained product listings with a focus on Amazon SEO, keyword relevance, and conversion. • Conducted keyword and competitor research using Helium 10 to support listing optimization and product positioning. • Managed FBA and FBM operations, including inventory tracking, stock management, and FBA shipment processes. • Monitored account health and addressed operational issues affecting seller performance. • Managed product pricing and profitability considerations to support sales performance and marketplace competitiveness. • Supported A+ Content, Brand Story, and Store related processes. • Handled customer messages, refunds, returns, and order-related operations when required. • Supported promotions, coupons, and product launch activities.