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sayedkawnain

Sayed K Shah

@sayedkawnain

Customer Service Representative, Dispatcher, and Appointment Setter

Pakistán
Inglés, Urdu, Pashto
Parte de la información aparece en idioma inglés.
Sobre mí
Experienced Customer Service Representative, Dispatcher, and Virtual Assistant supporting U.S.-based businesses. I specialize in appointment scheduling, dispatch coordination, inbound/outbound calls, customer support, follow-ups, CRM management, and administrative tasks. I am detail-oriented, reliable, and committed to providing excellent customer service. Skilled in working with home service companies, including HVAC, plumbing, pest control, roofing, and cleaning businesses.... Lee más

Habilidades

s
sayedkawnain
Sayed K Shah
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Atención al Cliente
I will provide professional customer support
DeUSD 15 / proyectoMás información

Porfolio

Experiencia laboral

Rodents_Stop

Customer Service Representative

Rodents Stop • Tiempo completo

Apr 2023 - Mar 2026 • 2 yrs 11 mos

Provided remote customer service, appointment scheduling, and dispatch support for U.S.-based home service companies. Managed inbound and outbound calls, coordinated technicians, confirmed appointments, handled follow-ups, and resolved customer concerns while maintaining a high level of professionalism. Key Achievements: • Successfully managed daily scheduling and dispatch operations for field technicians. • Maintained excellent customer satisfaction through timely communication and issue resolution. • Reduced scheduling conflicts by proactively coordinating appointments and technician availability. • Handled high call volumes while ensuring accurate job documentation and follow-ups. • Supported business operations through CRM management, customer record updates, and administrative assistance.