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saurabhbisht620

Saurabh B

@saurabhbisht620

Customer Support Executive

India
Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
I am a customer support professional with experience in ticket operations and data analytics. I have a proven track record of maintaining high CSAT scores and improving operational efficiency through process optimization and cross-functional collaboration. I specialize in managing ticket lifecycles and resolving complex inquiries within strict SLA timelines.... Lee más

Habilidades

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saurabhbisht620
Saurabh B
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Mensajes y correos electrónicos
I will be your professional customer support agent, live chat, and email specialist
DeUSD 30 / proyectoMás información

Experiencia laboral

Tech_Mahindra

Customer Support Executive

Tech Mahindra • Tiempo completo

Jul 2024 - Nov 2025 • 1 yr 4 mos

Analyzed customer support ticket data to identify recurring trends and implemented process improvements. Collaborated with Product and Engineering teams to optimize resolution workflows. Leveraged data analytics tools to monitor KPIs and deliver actionable insights. Spearheaded strategic initiatives focused on customer success and executed rigorous performance evaluations to ensure SLA compliance.