I will modernize your d365 ce contact center with ai case automation

I deliver a complete Dynamics 365 CE Contact Center implementation fully adapted to your business. My work starts with an in-depth functional analysis to understand your customer journeys, escalation paths, SLAs, and service processes. Based on this, I design a clear and scalable functional architecture so the solution fits the way your teams actually operatenot the other way around.

Once the functional foundations are defined, I implement the entire Contact Center using best practices: agents, roles, queues, unified routing, workstreams, SLAs, session templates, and all digital channels (email, chat, voice, SMS, WhatsApp). I also integrate the newest Microsoft AI capabilities: conversational AI agents for voice and chat, Knowledge Base assistants that answer customer questions in real time, and Copilot-powered suggestions for agents.

Throughout the project, I guide you on both functional and technical decisions, helping you optimize rules, processes, and user experience. You get a robust, future-ready Contact Center technically solid and perfectly aligned with your business context.