
Emmanuel
Building Smarter Systems for Growing Businesses
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Porfolio
Experiencia laboral
CRM, Automation & Revenue Systems Specialist
Self Employed • Freelance
Nov 2022 - Present • 3 yrs 10 mos
I design and implement business systems that help companies reduce manual work, improve customer follow-up, and gain better visibility into their operations. My experience includes CRM setup and customization, workflow automation, email marketing automation, business dashboards, reporting systems, and custom app development across platforms such as Zoho CRM, Zoho Creator, Zoho Analytics, Klaviyo, JobTread, GoHighLevel, Zapier, Make, and other business tools. I have worked on projects involving lead management, sales pipelines, donor management, customer retention, automated follow-up, eCommerce email flows, operational dashboards, integrations, and custom workflows. My role typically includes understanding the client’s current process, identifying gaps or repetitive tasks, mapping the ideal workflow, configuring the required platforms, connecting systems, testing automations, and making sure the final solution is practical for day-to-day use. I focus on building systems that are not only technically functional but also easy for teams to manage after implementation. Core areas of experience include: • CRM setup and optimization • Workflow and business process automation • Klaviyo email flows and retention systems • Gohighlevel automation and workflow • Zoho Creator custom applications • Zoho Analytics dashboards and KPI reporting • JobTread CRM and workflow setup • API and third-party integrations • Lead routing and follow-up automation • Customer segmentation and lifecycle automation • Process mapping, troubleshooting, and optimization My goal is to turn disconnected tools and manual processes into organized systems that support better sales, customer experience, and business growth.