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sakshi_mathur04

Sakshi Mathur

@sakshi_mathur04

IT Support and Cloud Support Engineer,ServiceNow, AWS, Network Expert

India
Inglés
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Sobre mí
I'm an IT Support Engineer with 6+ years of experience at Fortune 500 companies (Wipro, DXC Technology), specializing in technical troubleshooting, network engineering, and IT infrastructure support. I have hands-on expertise in ServiceNow ITSM, Active Directory, Windows Server, and cloud platforms (AWS, Azure). I've consistently maintained 95% CSAT and 99.9% network uptime while resolving complex technical issues for global enterprise clients. I'm currently pursuing my AWS Cloud Practitioner certification and love helping clients solve IT problems efficiently and reliably.... Lee más

Habilidades

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sakshi_mathur04
Sakshi Mathur
desconectado • 

Revisa mis servicios

Soporte técnico
I will provide remote IT technical support, network and AWS troubleshooting
DeUSD 15 / proyectoMás información

Porfolio

Experiencia laboral

DXC_Technology

TECHNICAL SUPPORT ENGINEER

DXC Technology • Tiempo completo

Apr 2022 - Jun 2024 • 2 yrs 2 mos

Handled 50+ daily incidents via phone and chat — hardware, software, network, and application issues — maintaining 95% CSAT and all SLA targets. ● Delivered remote desktop support using MSRA and Citrix Workspace for Windows Server environments — reduced resolution time by 30%. ● Managed ServiceNow end-to-end: incident logging, categorisation, prioritisation, and resolution — full ITIL compliance, zero SLA breaches. ● Administered Active Directory, Office 365, VMware, and Cisco AnyConnect VPN for enterprise clients in financial and healthcare sectors. ● Authored knowledge base articles and SOPs — improved first-call resolution (FCR) by 25%. ● Escalated complex issues to L2/L3 with complete technical documentation ensuring seamless handoffs.