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russelljohann

Russell JB

@russelljohann

Customer Service, Assistant, Versatile

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Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
A customer service professional with hands-on experience serving clients across healthcare sectors. Proven ability to manage client relationships and deliver clear, effective communication in fast-paced environments. Experienced in handling US-based clients. Proficient in CRM software and MS Office. Skilled in leveraging AI tools through effective prompting to streamline tasks and improve workflow efficiency. And with an educational background as a Mass Communication student, I have basic knowledge in marketing, writing, broadcasting, Canva, GIMP, CapCut, and Filmora.... Lee más

Habilidades

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russelljohann
Russell JB
desconectado • 
Tiempo medio de respuesta: 6 horas

Revisa mis servicios

Transcripción
I will transcribe documents, voice recordings, or video recordings
DeUSD 5 / proyectoMás información
Asistencia general
I will provide general assistance as virtual assistant
DeUSD 25 / proyectoMás información

Experiencia laboral

Customer Service Representative

Everise • Tiempo completo

Nov 2024 - Dec 2025 • 1 yr 1 mo

Handled inbound calls from US-based clients regarding medical insurance subscriptions, benefits, and prescription-based medical supplies. Provided clear and accurate information to ensure client understanding and satisfaction. Identified upselling opportunities by recommending alternative medication brands aligned with client prescriptions. Escalated insurance subscription inquiries to the sales team as needed.