Phindile M

Regional Technology Support Manager/

Oct 2024 - Apr 2026 • 1 yr 6 mos

• Coordinate regional technology projects and support systems to improve operational efficiency and customer satisfaction. • Track and report on Technology Solution Centre (TSC) performance metrics, providing structured reports to regional management. • Compile and present technology performance reports and issue tracking dashboards for leadership decision-making. • Support the implementation and installation of Product Link and VisionLink systems, including machine connectivity and subscription management. • Coordinate regional CAS Level 9 technology projects, ensuring alignment with operational and safety requirements. • Maintain strong customer relationships, ensuring timely issue resolution and service delivery. • Manage regional project activities and provide updates to stakeholders on progress, risks, and corrective actions.

Project Engineer

May 2023 - Oct 2024 • 1 yr 5 mos

• Coordinated and supported multiple operational projects, including VisionLink, HEI, Call Logging, Labour Booking, and CAS Level 9 technology projects. • Assisted project managers with planning, scheduling, documentation, and progress tracking to ensure timely project delivery. • Maintained project registers, documentation, and reporting systems to ensure accurate project governance and traceability. • Coordinated project meetings, prepared meeting agendas and minutes, and tracked action items for completion. • Developed Power BI dashboards to visualize departmental KPIs and operational data. • Supported project cost tracking and financial governance to maintain budget compliance. • Managed machine connectivity enrolment and subscription records, ensuring data accuracy and client compliance. • Worked cross-functionally with sales, service, and product support teams to drive digital and operational improvements. • Ensured compliance with Safety, Health, and Environmental policies within project environments.