r
rosedocservices

SR Malins

@rosedocservices

Professional Document Drafting, Formal Correspondence, Administrative Support

Reino Unido
Inglés, Español
Parte de la información aparece en idioma inglés.
Sobre mí
Welcome to Rose Document Services. We provide professional document drafting, formal correspondence and administrative support to help individuals and businesses communicate clearly, professionally and effectively. Services include: • Complaint letters • Appeals and grievances • Formal correspondence • Professional emails • Document review and improvement • Business and customer communications Services are provided for document drafting and administrative support purposes only and do not constitute legal advice or legal representation.... Lee más

Habilidades

r
rosedocservices
SR Malins
desconectado • 

Revisa mis servicios

Revisar y reescribir
I will write a professional complaint letter, appeal or formal document
DeUSD 35 / proyectoMás información

Experiencia laboral

GOV.UK

PAYE Advisor

GOV.UK • Tiempo completo

Jan 2026 - Present • 5 mos

Supporting taxpayers with PAYE and personal tax enquiries, ensuring individuals understand their tax obligations, allowances and deductions while maintaining accurate records and delivering excellent customer service. Key Responsibilities: • Handling inbound calls from taxpayers, providing clear and accurate guidance on PAYE, tax codes, personal tax accounts and general tax-related enquiries. • Assisting customers in understanding tax codes, income allowances, benefits, deductions and tax calculations, ensuring the correct amount of tax is paid at the appropriate time. • Updating and maintaining customer records in accordance with HMRC procedures, ensuring accuracy and compliance. • Investigating and resolving complex tax queries, identifying appropriate solutions and supporting customers through tax reconciliations and adjustments. • Supporting vulnerable and distressed customers by explaining tax matters in a clear and accessible manner, helping them understand their circumstances and available options. • Applying problem-solving and analytical skills to resolve customer issues efficiently while maintaining high standards of service and professionalism. • Ensuring all interactions are conducted in line with HMRC policies, data protection requirements and regulatory standards.

Not Found

Tiempo completo • 3 yrs 3 mos

Movement Expert – Customer Service Specialist

Feb 2024 - Jan 2026 • 1 yr 11 mos

Managed inbound calls from the company’s driver network, providing support, guidance and timely resolutions to a wide range of operational queries. • Delivered exceptional customer service by responding efficiently to driver and customer enquiries, ensuring a positive experience throughout the vehicle delivery process. • Proactively identified and resolved issues, minimising disruption and ensuring deliveries were completed in accordance with customer requirements and agreed timescales. • Utilised internal systems and technology to monitor deliveries, coordinate communications and provide drivers with accurate instructions and support. • Built and maintained strong relationships with drivers and customers through effective communication, professionalism and problem-solving. • Conducted proactive outbound calls to address potential issues before they escalated, identifying practical solutions and improving customer satisfaction. • Managed customer email enquiries, ensuring requests were handled accurately, professionally and within required timeframes. • Performed post-delivery follow-up calls to gather customer feedback, resolve any outstanding concerns and enhance the overall customer experience.

Front of House Manager

Oct 2022 - Feb 2024 • 1 yr 4 mos

Key Responsibilities: • Managed departmental budgets, profit margins and revenue targets, ensuring financial objectives were achieved while maintaining high service standards. • Implemented revenue-driving strategies to maximise sales opportunities, increase profitability and enhance overall business performance. • Monitored occupancy levels and average room rates, working proactively to optimise revenue and maximise yield. • Developed, implemented and delivered training on Standard Operating Procedures (SOPs), ensuring consistency, compliance and operational excellence across the department. • Maintained and reviewed procedures relating to cash handling, financial transactions and guest security, ensuring compliance with company policies and safeguarding both business and customer interests. • Led and supported front-of-house teams, fostering a customer-focused culture and delivering exceptional guest experiences. • Managed guest enquiries, complaints and escalated issues, resolving concerns professionally and efficiently to maintain high levels of customer satisfaction. • Coordinated daily operations to ensure the smooth running of the front-of-house function while maintaining service quality and operational efficiency.