Rosamund

Ecommerce Virtual Assistant

Freelancer.com • Freelance

Apr 2026 - Present • 5 mos

As an Ecommerce Virtual Assistant, I support online store owners in managing and growing their businesses across platforms like Shopify, Amazon, Etsy, and WooCommerce. My core services include product listing creation, product description writing, keyword research, inventory management, order processing, customer service support, and store optimization. Daily tasks typically include uploading and optimizing product listings with SEO-friendly titles, descriptions, and tags, updating inventory levels, processing and tracking orders, managing returns and refunds, and responding to customer inquiries through email, live chat, and marketplace messaging systems. I also assist with product research, competitor analysis, and pricing strategy to help stores stay competitive. Additional ecommerce virtual assistant tasks I handle include managing product photography organization, coordinating with suppliers and dropshipping partners, updating store banners and collections, and monitoring store performance metrics such as conversion rate, average order value, and cart abandonment. I am experienced working within Shopify's backend, Amazon Seller Central, Etsy shop management, and WooCommerce dashboards, using tools like Oberlo, Google Sheets, and Klaviyo. I also support basic email marketing, including abandoned cart sequences and promotional campaigns to boost sales. As a detail-oriented Ecommerce Virtual Assistant, I understand how important accuracy is for order fulfillment, inventory tracking, and customer communication, since small errors can affect customer trust and revenue. I prioritize fast response times and proactive communication to keep stores running efficiently. Whether a client needs help launching a product line, cleaning up a product catalog, or managing daily order fulfillment, I bring the organizational skills and ecommerce platform knowledge needed to support sustainable store growth.

Social Media & Content Virtual Assistant

People Per Hour • Freelance

Nov 2025 - Mar 2026 • 4 mos

As a Social Media and Content Virtual Assistant, I help businesses and personal brands maintain a consistent, engaging online presence through strategic content planning, creation, and community management. My core services include content calendar development, graphic design, caption writing, video editing for Reels and TikToks, hashtag research, and post scheduling. I manage social media accounts across Instagram, Facebook, TikTok, Pinterest, and LinkedIn, using tools such as Canva, CapCut, Meta Business Suite, Later, and Buffer to plan and schedule content efficiently. My daily tasks include designing branded graphics, writing on-brand captions optimized for engagement, researching trending audio and hashtags, and monitoring analytics to adjust content strategy based on performance data. I also handle community management, including responding to comments and direct messages, engaging with target audiences, and monitoring brand mentions to protect online reputation. Additional tasks I support include influencer outreach, giveaway management, and content repurposing across platforms to maximize reach. I stay up to date with evolving social media algorithms and platform best practices to ensure content strategies remain effective and competitive. I regularly provide monthly performance reports covering key metrics such as engagement rate, reach, impressions, follower growth, and website click-throughs, helping clients understand what content resonates most with their audience. As a reliable Social Media Virtual Assistant, I am organized, creative, and proactive, managing content calendars in Notion and Trello to keep production on schedule while working with multiple clients simultaneously. Whether a client needs full social media management, a content refresh, or ongoing daily posting support, I bring the strategic thinking and consistency needed to grow an engaged audience and turn social media into a genuine business asset.

Social Media Virtual Assistant

Upwork • Freelance

Feb 2025 - Jul 2025 • 5 mos

As a Social Media Virtual Assistant, I help entrepreneurs and small businesses grow their online presence through consistent, strategic social media management. My core services include content creation, content calendar planning, caption writing, hashtag research, graphic design using Canva, post scheduling, and community management across Instagram, Facebook, TikTok, LinkedIn, and Pinterest. I manage end-to-end social media workflows, from brainstorming content ideas and designing on-brand graphics to scheduling posts using Meta Business Suite, Later, Buffer, and Hootsuite. I also handle engagement tasks such as responding to comments and direct messages, growing follower count organically, and monitoring analytics to refine content strategy and improve reach, engagement rate, and conversions. Clients have relied on me to run full social media accounts, including Instagram Reels planning, TikTok trend research, Facebook page management, and LinkedIn personal branding. I also support influencer outreach and giveaway coordination to increase visibility. As a detail-oriented Social Media Virtual Assistant, I stay current with platform algorithm changes, trending audio, and content formats that drive organic growth. I regularly create monthly content calendars, batch-create captions and graphics in advance, and provide performance reports summarizing key metrics like impressions, engagement rate, follower growth, and click-through rate. My workflow is built around clear communication, reliable turnaround times, and proactive suggestions to keep content fresh and aligned with brand voice. I am comfortable managing multiple client accounts at once, maintaining organized content calendars in Trello and Notion. Whether a client needs full social media management, a new brand launch, or daily posting and engagement support, I bring the organization, creativity, and consistency needed to build an engaged, growing audience and strengthen a brand's digital footprint.