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Rodel M
@rodel_mariquit
Customer Service Representative
Filipinas
Inglés
Sobre mí
I am a customer-focused professional with experience in travel planning, booking management, sales, and customer service. I assist clients with travel arrangements, supplier coordination, and travel recommendations. I am organized, detail-oriented, and committed to providing a smooth travel experience.
Habilidades
Rodel M
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Asistencia general
I will provide travel support assistant
Experiencia laboral
Travel Advisor
Viator • Tiempo completo
May 2022 - Jun 2024 • 2 yrs 1 mo
Provided customer support through phone, chat, and email by assisting with travel planning, tour recommendations, bookings, and multi-day itineraries, processing payments, cancellations, refunds, and booking changes, coordinating with travel suppliers, arranging hotel and airport transfers, resolving customer concerns, and maintaining accurate customer and booking records using Salesforce while delivering professional and efficient service.
Customer Service
Avant
Jan 2019 - Jan 2021 • 2 yrs
Assisted customers with personal loan applications and requirements through outbound calls. Requested and followed up on required documents and information. Verified customer details and maintained records using Salesforce. Contacted employers to verify applicants' employment information and handled customer questions about loan status while maintaining confidentiality.
