
Alex Harrison
TWILIO 3CX GOHIGHLEVEL CRM SPECIALIST VOIP A2P 10DLC
Habilidades

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Experiencia laboral
Communication Infrastructure & CRM Specialist
ApexStore.pk
Dec 2021 - Present • 4 yrs 5 mos
Worked with businesses and agencies to build and optimize communication systems for customer support, telemarketing, and lead generation. Specialized in VoIP call center setup, CRM automation, and Twilio A2P 10DLC compliance solutions. Responsibilities included configuring 3CX and Vicidial systems, setting up inbound and outbound call flows, integrating GoHighLevel CRM workflows, improving SMS and email deliverability, and troubleshooting communication infrastructure issues. Also helped businesses automate customer interactions, improve lead management, and optimize communication performance for better customer engagement and sales conversion
VoIP & CRM Automation Specialist
NEXAS Media
Feb 2021 - May 2025 • 4 yrs 3 mos
Provided communication infrastructure and CRM automation solutions for businesses and sales teams. Specialized in setting up VoIP systems, configuring automated dialers, and improving customer communication workflows. Managed 3CX and Vicidial systems, configured SIP trunks, call routing, IVR menus, and outbound campaigns. Integrated GoHighLevel CRM with communication platforms to automate lead nurturing, appointment reminders, and follow up sequences.