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$
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Rizwan
@rizwan_pro12
Property Manager, Channel Manager and Customer Support Specialist
Pakistán
Inglés, Alemán, Urdu, Árabe
Sobre mí
I am a professional Property Manager, Channel Manager, and Email Support Specialist with 3 years of experience in property listings and channel management, and 2 years of experience in professional email and customer support. I specialize in Airbnb, Booking.com, and Krossbooking, including listing creation, optimization, calendar synchronization, reservation management, rate updates, guest communication, and issue resolution. I am committed to delivering reliable, efficient, and high-quality support to help property owners grow their business.
Habilidades
Rizwan
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Marketing digital
I will manage airbnb, booking com, expedia, krossbooking and guesty
Mensajes y correos electrónicos
I will provide professional email support and customer service
Porfolio
Experiencia laboral
Property Listings & Channel Manager
Property • Freelance
Jan 2024 - Feb 2026 • 2 yrs 1 mo
Managed property listings and channel management for short-term rental properties across Airbnb, Booking.com, and Krossbooking. Created and optimized property listings, managed calendars, availability, reservations, rate plans, and pricing updates. Ensured seamless synchronization between OTAs and the PMS, resolved listing and booking issues, maintained accurate property information, and helped property owners maximize occupancy while delivering efficient day-to-day operational support.
Email Support Specialist
Shopify • Freelance
Jul 2024 - Jan 2026 • 1 yr 6 mos
Provided professional email and customer support by responding to guest and client inquiries promptly and professionally. Handled booking-related requests, cancellations, modifications, complaints, disputes, and chargeback cases. Investigated customer issues, coordinated with internal teams to resolve concerns, maintained accurate communication, and ensured a high level of customer satisfaction through timely responses and effective problem-solving while supporting daily business operations.
