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Customer Success (Remote)
Online Shopping Store
May 2023 - Present • 3 yrs
Manage 50+ daily customer service inquiries across Shopee, Lazada, Carousell, and TikTok Shop Perform order processing, returns, and refund management with accurate documentation Maintain 100% accurate customer records and update internal tracking sheets Escalate cases through CRM systems and coordinate with internal teams Support daily e-commerce operations and administrative processes Ensure timely responses to improve customer satisfaction and retention