
Rashik A
Client Servicing Executive
Habilidades

Revisa mis servicios

Porfolio
Experiencia laboral
Client Servicing Executive
Grey Group • Tiempo completo
Nov 2024 - Feb 2026 • 1 yr 3 mos
Cross-Functional Leadership: Led creative, production, and media teams to translate global guidelines into high-performing regional strategies for dairy, beverage, finance, and healthcare. FMCG & Dairy: Managed Diploma and Red Cow campaigns (185M+ views, 14.5% MoM sales growth). Led Aarong Dairy’s Ramadan/Dessert fests, driving 420K+ sales and a 28% festive revenue spike. Directed Pran Zeroes and Red Cow ButterOil launches, yielding 3.5x e-commerce growth. Account Management: Account Lead for Haleon (Sensodyne TVC/repositioning), securing BDT 150M+ in revenue. Scripted Sprite Mint’s Ramadan TVC and managed the 2025/2026 Sprite Global Identity campaigns, driving 310M+ digital views. Financial & Digital Growth: Managed Mastercard campaigns, generating BDT 410M in transaction revenue. Led Nagad and City Bank Amex sprints for 650K+ activations, and drove a 33.3% MoM user growth spike for Grameenphone's Skitto via meme marketing.
Content Writer
Study for IT • Tiempo completo
Mar 2022 - Jul 2024 • 2 yrs 4 mos
Managed end-to end digital copy campaigns and content marketing strategies for top-tier brands, optimizing messaging across multiple web properties and social platforms. Spearheaded a technical content and SEO campaign that drove a 45% increase in organic web traffic, generating 12M+ content views and expanding the digital community by 45K+ new subscribers. Leveraged web development frameworks and advanced MIS reporting tools to streamline cross-channel analytics, improving reporting accuracy and increasing operational campaign deployment efficiency. Authored conversion-focused digital copy and educational lead magnets that yielded 2.5x e-commerce conversion growthand contributed to approximately BDT 12M in course and service sales.
Customer Service Representative
foodpanda • Tiempo parcial
Apr 2020 - Feb 2021 • 10 mos
Provided 24/7 technical and transactional support, managing complex logistics and vendor disputes. Utilized CRM tools to maintain a 94.5% CSAT score. Optimized user retention through targeted voucher distributions, rescuing 18K+ at-risk accounts and contributing to 32% month-on-month order volume growth.