Favour P

E-commerce & Customer Support Automation Specialist

Shopify • Freelance

Jul 2026 - Present • 3 mos

As an e-commerce & customer support automation specialist, I help online businesses optimise their store operations, improve customer support processes, and integrate essential business applications. My responsibilities include configuring e-commerce platforms, implementing customer support systems, setting up marketing automation, and connecting applications that support sales, inventory, and business management. I work with platforms such as Shopify, Gorgias, Tidio, Klarna, Mailchimp, Katana, Pabbly Connect, Smile.io, and QuickBooks. Throughout my freelance work, I have supported e-commerce businesses in building more organized and efficient operational systems through application integrations and workflow automation. My expertise includes customer support configuration, email marketing integration, payment workflow setup, inventory management solutions, and accounting software connectivity. By optimizing these systems, I help online businesses simplify daily operations, strengthen customer engagement, and create more connected e-commerce workflows.

Real Estate CRM & Automation Specialist

AppFolio, Inc. • Freelance

Mar 2026 - Present • 7 mos

As a Real Estate CRM & Automation Specialist, I support real estate agents, property managers, and real estate businesses in configuring CRM platforms, streamlining lead management, and automating essential operational workflows. My work involves setting up CRM systems, organizing contact databases, configuring communication channels, and integrating applications that improve business productivity. I specialize in platforms such as Lofty, kvCORE, Rightmove, Buildium, Google Ads, Twilio, RingCentral, Calendly, and DocuSign. Through my freelance services, I help real estate professionals establish more efficient systems for managing leads, coordinating appointments, communicating with prospects, and handling property management activities. My approach focuses on improving CRM organization, simplifying administrative processes, and connecting different business applications to create smoother workflows. By implementing tailored technology solutions, I help real estate businesses improve their operational structure and manage their customer relationships more effectively.

Travel Technology & Booking Systems Specialist

Airtable • Freelance

May 2025 - Present • 1 yr 5 mos

As a Travel Technology & Booking Systems Specialist, I work with travel agencies, tour operators, and hospitality businesses to configure, integrate, and optimise digital platforms that support their daily operations. My responsibilities include setting up travel management systems, configuring booking workflows, integrating payment solutions, and improving customer management processes. I work with platforms such as TravelJoy, Travefy, Bokun, Make, Paystack, Brevo, Freshdesk, and Google Workspace. Throughout my work, I have helped travel businesses establish more organised digital operations by connecting their booking systems with essential business applications. My expertise includes workflow automation, booking management configuration, payment integration, customer communication setup, and operational process optimisation. By implementing practical technology solutions, I help travel professionals simplify their workflows, improve customer experiences, and manage their businesses more effectively.