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rafael_htb

Rafael P

@rafael_htb

Support Analyst

Brasil
Inglés, Portugués
Parte de la información aparece en idioma inglés.
Sobre mí
I am a professional with solid experience in Help Desk for e-commerce platforms. I am inspired by resolving customer issues and working in collaborative environments. I am looking for an opportunity to join an internationally recognized company with room for professional growth and career development.... Lee más

Habilidades

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rafael_htb
Rafael P
desconectado • 

Revisa mis servicios

Traducción
I will translate your texts into native brazilian portuguese
DeUSD 15 / proyectoMás información

Experiencia laboral

COLET_Sistemas de Gestão Empresarial

Analista de Suporte Técnico

COLET Sistemas de Gestão Empresarial • Tiempo completo

Jun 2025 - Present • 1 yr 5 mos

User Support: Resolving doubts and issues related to the ERP system. Error Diagnosis: Identifying and fixing system failures. Technical Support: Assisting in industrial processes and ERP adjustments. Training: Training users on how to use the system. Documentation: Recording support tickets and creating guides. Configuration: Adjusting and configuring the system based on needs. Ticket Management: Monitoring SLAs and prioritizing issues