Rose D.

Administrative & Social Media Virtual Assistant

Retail & Wholesale / E-Commerce • Freelance

Oct 2024 - Mar 2026 • 1 yr 5 mos

— Provided administrative support through inbox management, scheduling, task tracking, and follow-ups, handling 100+ customer conversations and monitoring 50+ orders weekly to keep information accurate and tasks moving on time. — Created 80+ Canva graphics for Facebook and Instagram, organizing text, images, and visual elements into clean, cohesive layouts while following the intended content and brand style. — Organized and maintained 500+ digital files in Google Drive using a consistent folder structure, making documents and content easier to locate and manage. — Supported content preparation and formatting, writing social media captions and adapting information into clear, easy-to-follow visual content for promotions and product updates.

Adminstrative Assistant

Government Agency • Tiempo completo

Apr 2024 - Nov 2024 • 7 mos

— Performed records management and document tracking, organizing 300+ digital and physical records and monitoring tracking logs, ensuring accurate documentation and 100% on-time submission of office requirements. — Created 15+ digital information materials using Canva for content creation and human rights awareness campaigns, supporting clear office-wide communication. — Completed data entry, document formatting, and administrative updates for 100+ documents using Microsoft Office and Google Workspace with zero reported errors. — Developed standardized document templates and administrative procedures, improving formatting consistency, reducing document preparation time, and enhancing office efficiency.