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Shan T.
@queenkashy21
Customer Experience Chargeback Expert
Jamaica
Inglés
Sobre mí
Hi! I'm Shan. With over 6 + years of experience who is Gorigias Certified, driving operations for industry titans like Amazon and Minted, I’ve learned that high volume growth is only sustainable through airtight systems. I don’t just "manage support", I architect Holistic customer journeys that safeguard your brand’s reputation and bottom line.
The Methodology
I apply the CX Response Rule to every project: Anticipating the next problem before it hits your dashboard.
If you are looking for a partner who values your business’s health as much as you do, let's connect.
Habilidades
Shan T.
USD 30/hora
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Atención al Cliente
I will provide expert VIP customer service for your shopify store
Gestión de riesgos
I will win chargeback disputes on shopify, stripe, or paypal
¿Quieres trabajar por horas?
Dile a Shan T. qué necesitas.
USD 30
/
horaPorfolio
Experiencia laboral
Lead CX & Operations Specialist MusicianGoods
MusicianGoods • Freelance
Mar 2024 - Present • 2 yrs 2 mos
Revenue Protection: Manage 60+ daily high-stakes inquiries via Shopify, resolving complex order, tracking, and refund issues to prevent revenue leakage. Operational Efficiency: Increased response efficiency by 25% by architecting a library of service macros and pre-written templates. Holistic Problem Solving: Analyze customer feedback data to identify friction points and implement proactive solutions for shipment and fulfillment bottlenecks.
Customer Service Representative
Amazon • Tiempo completo
Apr 2020 - May 2023 • 3 yrs 1 mo
High-Volume Navigation: Managed 70+ inquiries daily regarding package tracking and account security, ensuring rapid resolution and high CRM accuracy. +3 Proactive Defense: Anticipated customer needs and concerns to address issues promptly, maintaining trust during high-volume periods. Financial Integrity: Processed cancellations and refund requests while leveraging deep product knowledge to promote reliability
Customer Support Agent
Minted • Tiempo completo
Feb 2019 - Apr 2021 • 2 yrs 2 mos
Multi-Channel Architecture: Provided seamless elite support through phone, email, and chat, maintaining a consistent brand voice for a high-end platform. +1 Friction Point Mapping: Prepared comprehensive reports highlighting support trends, aiding in proactive issue identification and preemptive solution implementation. Engagement Loops: Implemented feedback mechanisms to continually enhance service delivery and customer engagement.
36 Reseñas
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nicole_2026
Cliente recurrente
Jamaica
Kash honestly blew me away. I brought her on to help with customer support and brand reputation in spanish , and from day one she just got it. She picked up the tone, the message, the care we wanted to show our customers, and handled everything . She was so responsive and respectful, always thoughtful...
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nicole_2026
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Loved working with her! She created a chatbot that was exactly what I needed: clear, responsive, and user-friendly. She took the time to understand my goals and delivered ahead of schedule. Communication was smooth throughout the whole process. Highly recommend her if you're looking for someone reliable who knows what they’re doing.
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nicole_2026
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Working with Kash has been an absolute pleasure. From the start I have been working with her over 7 months now and she displayed incredible attention to detail, quickly grasping the nuances of our brand voice and customer expectations. Her ability to interpret customer service data and present it in...
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nicole_2026
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Working with Shahene was a fantastic experience from start to finish. I needed a full set of customer service templates for my e-commerce business that felt professional, clear, and genuinely helpful , not robotic or scripted. Shahene absolutely delivered. She took the time to understand our tone, product,...
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nicole_2026
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Thanks, Kash, I appreciate the work you do , you are a true rock star.
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