
Paul
Beginner Java programmer
Habilidades

Revisa mis servicios


Experiencia laboral
Nova Poshta
Tiempo completo • 2 yrs 7 mos
Lead Specialist
Sep 2025 - Jan 2026 • 4 mos
- Process Automation: Developed and maintained automated reporting systems using Google Apps Script, complex formulas, and macros, reducing manual data entry and human error. - Data Visualization: Designed and implemented dynamic dashboards in Google Sheets and MS Excel for real-time tracking of logistics KPIs across Germany and Austria. - Systems Integration: Managed and analyzed data flows within internal systems including Tableau, OM, Eurogate, Prolog, and Reporting tools to ensure operational efficiency. - Data Integrity: Performed data consolidation and quality control across multiple sources, ensuring 100% accuracy for management reports. - Root Cause Analysis: Investigated logistics deviations and investigated cases to identify process bottlenecks, implementing technical solutions to prevent future issues. - Logistics Analysis: Monitored international delivery chains, identifying and resolving operational gaps to improve delivery speed and customer satisfaction.
Customer Care Group Specialist
Aug 2024 - Sep 2025 • 1 yr 1 mo
- Improved workflow efficiency by using advanced Google Sheets formulas and automation tools for internal reporting. - Ensured data accuracy and consistency across multiple information systems. - Collaborated with technical and operational departments to resolve cross-functional and client issues. - Processed and analyzed large datasets (Google Sheets, Excel) for reporting and monitoring. - Identifying and resolving technical issues, as well as suggesting improvements to business processes. - Performing additional tasks assigned by management, demonstrating reliability and trustworthiness. - Supported clients via phone, chat, and email, maintaining high service standards.
Contact Center Operator
Jun 2023 - Aug 2024 • 1 yr 2 mos
- Resolved standard and non-standard issues, coordinating with technical and logistics teams. - Utilized corporate software to manage workflows and maintain data accuracy. - Contributed to process improvement and service quality optimization. - Provided accurate information and support to clients via calls and digital channels.