q
qainsightpro

Faizan Haider

@qainsightpro

Quality Assurance Specialist

Pakistán
Parte de la información aparece en idioma inglés.
Sobre mí
Senior Quality Assurance professional with experience in customer support quality monitoring, call evaluations, SOP compliance, KPI reporting, and agent performance improvement. I help businesses improve their customer service quality through detailed audits, feedback, and actionable recommendations.... Lee más

Habilidades

q
qainsightpro
Faizan Haider
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Negocios
I will provide professional quality assurance and call monitoring services
DeUSD 5 / proyectoMás información
Atención al Cliente
I will create QA scorecards and sop checklists for customer support teams
DeUSD 5 / proyectoMás información

Experiencia laboral

Fintech

Senior Quality Assurance Supervisor

Fintech • Tiempo completo

Feb 2026 - Present • 6 mos

Responsible for monitoring live and recorded customer calls, evaluating agent performance, ensuring SOP compliance, preparing QA reports, KPI analysis, and providing coaching feedback.