9+ years developing enterprise training solutions and technical documentation. ServiceNow CSA certified with hands-on administration experience. Recently completed advanced AI-enhanced instructional design training to create cutting-edge learning content.
Key projects include: developing comprehensive training programs for enterprise software onboarding, creating technical documentation for 850+ users in 24/7 environments, and designing e-learning modules for complex technical platforms.
Expertise: ServiceNow administration, ITIL 4 practices, instructional design, technical writing, AI-power... Lee más