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Lorenzo C.
@projectslore
IT Service Desk Specialist
Italia
Italiano, Inglés
Sobre mí
I am an IT professional with 3 years of experience in technical support and Service Desk within the pharmaceutical sector. I combine solid hardware and software troubleshooting skills with a strong organizational aptitude supported by my PMI certification. I apply structured methodologies to optimize ticket management and coordinate internal IT projects with precision.
Habilidades
Lorenzo C.
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Soporte técnico
I will design your office IT infrastructure
Automatización y eficiencia comercial
I will review your IT quotes and optimize your technology budget
Porfolio
Experiencia laboral
IT Service Desk Support
Sanofi • Tiempo completo
Jun 2023 - Present • 3 yrs
IT Support & Infrastructure: Comprehensive management of first-level technical support (hardware/software/networking) for office departments and critical systems on the pharmaceutical production line. Configuration of network equipment (switches, Wi-Fi access points) and deployment of workstations for company staff. Compliance & Governance (Pharma): Management of user profiles, access rights, and time-clock systems in strict compliance with GMP regulations, internal SOP procedures, and IT validation documentation. Asset & Procurement Management: Administration of the IT inventory using dedicated management software and coordination of the materials procurement process via purchase requests (RDA). Project & Workflow Management: Organization of activities and monitoring of company workflows through operational ticketing systems and collaboration platforms (Planner). Team Leadership (On-Demand): Management, coordination, and operational support for a micro-team of 3–4 members as needed, during peak workloads, or for specific projects.
