Pragna V

HR Operations Specialist

Tredence Inc • Tiempo completo

May 2024 - Aug 2026 • 2 yrs 3 mos

HR Operations professional with hands-on experience in employee lifecycle management, HRIS, Background Verification (BGV), HR service delivery, process documentation, HR technology implementation, and automation. I work across operational HR processes while continuously identifying opportunities to standardize, simplify, and automate repetitive activities. Key Expertise & Achievements: • HR Ticketing & Technology Implementation: Contributed to the implementation of an HR ticketing solution by designing HR service categories, sub-categories, employee query mappings, workflows, routing requirements, and workgroup structures—helping establish a more structured and scalable HR service delivery model. • BGV Process Management: Managed end-to-end Background Verification operations, including initiation, document follow-ups, insufficiency resolution, vendor coordination, tracking, and closure. Developed a comprehensive BGV SOP covering employment, education, address, criminal, identity, CV, and database verification. • HR Process Improvement & SOP Development: Created and standardized HR processes and SOPs to improve consistency, clarify ownership, strengthen documentation, and support efficient service delivery. • HR Automation: Identified repetitive manual HR activities and implemented Excel- and Python-based automation solutions to reduce manual effort, improve accuracy, and streamline turnaround time. • HRIS & Employee Data: Hands-on experience with SAP SuccessFactors and employee data management, supporting accurate and timely execution of employee lifecycle transactions. • Employee Lifecycle Operations: Supported key lifecycle processes including onboarding, offboarding, employee documentation, employment letters, HR communications, employee data changes, and related HR operations. • HR Reporting & Data Management: Created and maintained HR trackers, reports, and operational data to improve visibility, follow-ups, accuracy, and process monitoring. • Vendor & Stakehol