
Paulo Metante
Video Editor, Canva Graphic Designer, Social Media Designer
Habilidades

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Experiencia laboral
Private Site
Freelance • 2 yrs 2 mos
Video Editor & Graphic Designer
Feb 2026 - Present • 6 mos
As a Video Editor and Creative Designer within a private partnership, I specialized in producing high-quality visual content designed to elevate brand presence and maximize audience retention. Key Responsibilities & Achievements: * Social Media Video Production: Edited, color-graded, and polished short-form promotional videos and marketing clips optimized for high engagement across various digital platforms. * Graphic Design & Branding: Developed clean, eye-catching social media graphics and marketing assets using Canva, ensuring strict adherence to the brand’s visual identity and guidelines. * Creative Strategy: Partnered directly with stakeholders to conceptualize campaign concepts, storyboards, and visual assets tailored to target audiences. * Viewer Retention Optimization: Applied strategic pacing, seamless transitions, and precise captioning to capture audience attention and convert views into organic engagement.
Customer Service Support
Aug 2024 - Apr 2026 • 1 yr 8 mos
Served as a dedicated Chat Support Specialist and Digital Content Creator for an e-commerce store, managing daily customer service operations and driving brand growth. Key Responsibilities & Achievements: Customer Support: Handled real-time chat inquiries, resolving customer issues, product questions, and order concerns promptly and professionally. Order Management: Efficiently processed and reviewed complex requests for refunds, replacements, and reshipments following store policies. Review Monitoring: Monitored customer feedback and product reviews to address negative feedback immediately and maintain a positive brand reputation. Affiliate Marketing & Content Creation: Actively promoted products through TikTok affiliate marketing, creating engaging short-form videos to drive traffic and boost sales. Video Editing: Edited promotional and product videos tailored for social media audiences to enhance visual appeal and audience engagement. Data Recording: Kept accurate and organized logs of all transaction adjustments (refunds/reshipments) for team tracking and inventory auditing.