Paresh B

Scrum Master cum delivery lead

Dec 2023 - Jul 2026 • 2 yrs 7 mos

Company : Black Kite Technologies Worked as a Scrum Master cum Delivery Lead for CRM product implementations supporting US clients, leading Agile delivery across geographically distributed teams. Key responsibilities: Facilitated Agile ceremonies including Daily Scrum, Sprint Planning, Backlog Refinement, Sprint Reviews, and Retrospectives while coaching teams on Scrum principles, monitoring sprint velocity, burndown, and ensuring compliance with Definition of Ready (DoR) and Definition of Done (DoD). Removed impediments, promoted continuous improvement, and fostered high-performing, self-organized teams. Managed end-to-end project delivery by overseeing sprint and release planning, project schedules, cross-functional dependencies, resource and capacity planning, release readiness, production support, and timely delivery of high-quality CRM solutions. Partnered with Product Owners, Business Analysts, Developers, QA, DevOps, UX teams, and US stakeholders to prioritize backlogs, refine user stories, manage scope changes, communicate delivery status, resolve escalations, and align outcomes with business objectives. Monitored QA activities including test progress, defect triage, UAT, release validation, and production readiness. Managed RAID logs, delivery risks, dependencies, mitigation plans, CI/CD deployments, release coordination, rollback strategies, and post-production support. Tracked and reported Agile and delivery KPIs including sprint velocity, burndown, lead/cycle time, sprint predictability, defect trends, and delivery health dashboards for leadership and clients. Coordinated CRM enhancements, defect fixes, enterprise integrations, data migration, configuration management, and feature releases across Sales, Service, and Marketing modules. Managed offshore-onsite collaboration through overlap meetings, action tracking, handovers, documentation, governance, compliance, and stakeholder communication across multiple time zones.

QA Lead

Aug 2022 - Dec 2023 • 1 yr 4 mos

Company : GenX Technologies Worked on an Aviation Maintenance Management solution for a client in Finland. The product supported end-to-end aircraft maintenance operations, including maintenance scheduling, flight hour and landing cycle tracking, forecasting A/B/C/D maintenance checks, monitoring FAA Airworthiness Directives and life-limited components, logging pilot-reported defects and cabin discrepancies, spare parts inventory management across airport hubs, and complete traceability of aircraft parts, serial numbers, service life, and certification records. Key responsibilities: Collaborated with client development and cross-functional teams. Performed requirement analysis and test planning. Prepared, reviewed, and maintained test cases and RTM. Prepared test environments and test data. Executed Functional, Integration, API, Database, Regression, UAT, and Production Validation testing across Development, Test, and Staging environments. Logged, analyzed, tracked, and verified defects; prepared defect reports for the Client Test Manager. Developed, maintained, and executed automated regression test suites using Robot Framework (Selenium + Python) with Visual Studio Code. Coordinated release management, deployment validation, and client sign-off. Worked closely with distributed development and QA teams, providing daily status updates to client stakeholders. Facilitated Agile Scrum/Kanban ceremonies including Sprint Planning, Daily Scrum, Sprint Reviews, and Retrospectives. Managed Jira user stories, defects, and tasks, and maintained project documentation in Confluence. Mentored QA team members, onboarded new resources, and promoted QA best practices and continuous process improvement.

QA & Support lead

Aug 2020 - Aug 2022 • 2 yrs

As a QA & Support Lead, worked on multiple Healthcare projects covering EMR, EHR, Telemedicine, Remote ICU, and Health Insurance solutions. Project Highlights: Hospital Management System (EMR/EHR): Automated end-to-end hospital operations including Queue Management, OPD/IPD, Consultations, Pharmacy, Ward & Room Management, Operation Theatre (OT), Clinical Investigations (Pathology, Radiology, Cath Lab), ICU, Patient Lifecycle (Admission to Discharge), Staff, Dietary & Canteen Management, Billing, Insurance/Mediclaim processing, and government healthcare schemes such as AB-PMJAY and MA Amrutam. Telemedicine & Mobile Clinic: Delivered remote healthcare through Base Clinics and GPS-enabled Mobile Medical Vans, integrating Bluetooth-enabled medical devices including weighing scale, stethoscope, thermometer, otoscope, dermatoscope, glucometer, portable blood/urine analyzers, and specialist consultations via secure video conferencing. Remote ICU Management: Supported centralized ICU operations with real-time patient monitoring, ICU bed management, physician mobile alerts, multi-location dashboards, ICU shift scheduling, critical care reporting, and patient assessment using GCS and SOFA scores. Key Responsibilities: Requirement analysis, test planning, RTM, test case design/review, test data and environment setup, Functional, Integration, API, Database, Regression, HL7 Interface, Medical Device/Clinical Investigation, UAT, and Production Validation testing. Managed defect lifecycle, release planning, client communication, stakeholder coordination, Agile Scrum ceremonies, team mentoring, and compliance with HIPAA, healthcare quality, and security standards. Application Support: Delivered L1/L2 production support using Freshdesk, managing incident triage, SLA adherence, RCA, defect reproduction, user support, coordination with development teams, production verification, release validation, knowledge base updates, and timely issue resolution to maintain high customer satisfac