Pamela G.

Sr. Technical Writer and Editor

Frontier Airlines • Trabajador autónomo

May 2023 - Apr 2024 • 11 mos

Provided senior technical writing and editing support to Frontier Airlines' IT Infrastructure, Operations, and Cloud (IOC) Department, partnering directly with the IOC Director and seven technical managers responsible for key areas of enterprise technology and operations. Developed, reviewed, edited, standardized, and maintained technical policies, procedures, standards, process documentation, and API-related materials supporting enterprise infrastructure, cloud services, IT operations, and operational continuity. Worked closely with technical subject matter experts to gather and organize complex information and transform it into clear, accurate, well-structured documentation for technical and business audiences. Applied strong proofreading, editing, rewriting, and document-formatting skills to improve clarity, consistency, organization, terminology, and overall usability. Helped establish and maintain documentation standards to promote consistency across departmental materials. Ensured documentation aligned with IT governance requirements, organizational standards, and operational best practices. Managed multiple documentation assignments while coordinating reviews, incorporating stakeholder feedback, maintaining document quality, and supporting timely completion. This role required strong attention to detail, independent judgment, collaboration with technical leadership, and the ability to communicate complex technical information in a professional and understandable manner.

Sr. Technical Writer

Maine • Trabajador autónomo

Feb 2022 - Jan 2023 • 11 mos

Provided senior technical writing and editing support for statewide information security and cybersecurity documentation as the State of Maine prepared for its transition to the Microsoft Azure cloud environment. Reviewed, revised, standardized, and maintained information security policies, procedures, standards, and related governance documentation. Transformed complex cybersecurity and technical requirements into clear, consistent, well-organized materials for technical, operational, and business audiences. Aligned documentation with NIST cybersecurity standards and established security practices to support regulatory compliance, risk management, information protection, and secure cloud adoption. Collaborated with cross-functional IT, cybersecurity, governance, and technical subject matter experts to gather requirements, resolve documentation gaps, incorporate stakeholder feedback, and improve the accuracy and usability of enterprise security documentation. Applied strong proofreading, editing, rewriting, document-formatting, and quality-control skills to ensure materials were professionally written, consistent, and ready for organizational use. This role required careful attention to detail and the ability to communicate complex cybersecurity concepts in clear and understandable language.

Sr. Technical Writer

Colorado Department of Transportation • Trabajador autónomo

Nov 2016 - Apr 2018 • 1 yr 5 mos

Provided technical writing, editing, and document-development support to Superintendents and their staff in the preparation and maintenance of operational and safety manuals used throughout the State of Colorado. Developed, reviewed, edited, organized, and standardized major departmental publications, including CDOT's Safety Manual, Job Hazard Analysis documentation, Winter Operations Manual, and other operational manuals and reference materials for the Safety and Risk Management Department. Collaborated with leadership, subject matter experts, and operational personnel to gather technical information and transform complex safety requirements, work processes, and field procedures into clear, accurate, well-organized documentation for statewide use. Created and maintained glossaries and standardized terminology to improve consistency and understanding across technical and operational materials. Applied strong proofreading, editing, rewriting, formatting, and quality-control skills to improve document clarity, consistency, usability, and professional presentation. This work required careful attention to detail and the ability to develop practical documentation for diverse audiences, including management, technical personnel, and employees performing field operations across Colorado.