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Muhammad Owais
@owaisashraf
Customer Support Operations Expert for Ecommerce and SaaS Businesses
Pakistán
Inglés, Urdu
Sobre mí
Customer Support Operations Specialist with 8+ years of experience supporting ecommerce brands, SaaS companies, Amazon sellers, and startups. Experienced with Zendesk, Freshdesk, Gorgias, Help Scout, Intercom, Shopify, Amazon Seller Central, CRM management, technical troubleshooting, SOP documentation, knowledge base creation, AI-assisted customer support, and customer success operations. Passionate about improving customer satisfaction and building efficient support systems.
Habilidades
Muhammad Owais
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Chatbots basados en reglas
I will setup intercom chatbot and intercom dashboard setup
Marketing para e-commerce
I will setup and optimize your zendesk and zendesk API integration
Porfolio
Experiencia laboral
Upwork
Freelance • 1 mo
Intercom Workflow & Automation Consultant
Jun 2026 - Jun 2026 • 0 mos
Developed and optimized Intercom Messenger workflows to automate customer onboarding, lead qualification, pricing inquiries, product demonstrations, and customer support. Worked directly with developers to troubleshoot workflow triggers, JavaScript event tracking, Messenger behavior, and production deployments. Improved workflow reliability through testing, automation, and user experience enhancements.
Intercom & Fin AI Implementation Specialist
May 2026 - May 2026 • 0 mos
Designed and implemented a complete Intercom customer support system using Fin AI, custom ticket forms, automation workflows, and Jira integration. Configured support flows for login issues, payment support, and authenticated users while creating automated ticket routing, knowledge base integration, conversation workflows, and detailed implementation documentation.
CRM & Customer Support Automation Consultant
Mar 2026 - Apr 2026 • 1 mo
Led the implementation of Freshchat Pro and Freshdesk to modernize customer support operations. Configured WhatsApp Business integration, Freddy AI chatbot, multilingual live translation, knowledge base management, workflow automation, ticket routing, and AI-assisted customer support. Designed scalable support processes, created technical documentation, and trained internal teams to manage the platform efficiently
6 Reseñas
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Desglose de calificaciones
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- Calidad de la entrega
- Valor de la entrega
1-5 de 6 reseñas
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iamali007
Pakistán
I hired this seller to help set up and optimize Intercom for my website—and I’m beyond impressed with the results. From the very beginning, communication was smooth and professional. They clearly understand the Intercom platform inside and out.
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fate152
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Simple, Straightforward process and very quick delivery
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authoritypod
Emiratos Árabes Unidos
You get what you pay for. He may not be as cheap as other sellers but he will deliver and fast. Very very impressive and will
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valeeum
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Great knowledge of subject matter and clear communicator.
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agelfik
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Muhammad helped me explore options for integrating Intercom with my CRM. I got good experience from it.
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