Brittoni J

@organized_snob

Consumer Support Specialist AI Builder

Estados Unidos
Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
I am a technical support specialist and AI builder with over 8 years of experience in SaaS and healthcare IT. I specialize in triaging complex technical issues, building AI-powered automations, and improving team efficiency through Lean Six Sigma methodologies. I bring firsthand product development experience to every user interaction.... Lee más

Habilidades

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organized_snob
Brittoni J
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Revisa mis servicios

Gestión de proyectos
I will customize an ai workflow solution for your business

Porfolio

Experiencia laboral

IRT/RTSM Associate Project Manager

Worldwide Clinical Trials

Dec 2022 - May 2025 • 2 yrs 5 mos

• Led end-to-end project management for 10+ concurrent global pharmaceutical programs simultaneously — maintaining and ensuring accuracy of full project infrastructure including project charters, detailed plans, milestone schedules, RAID logs, resource tracking, and communication plans — keeping all documentation current, compliant, and audit-ready throughout each program lifecycle in a GCP/ICH regulated environment. • Performed end-to-end process mapping across the clinical technology delivery lifecycle — applying Lean Six Sigma Green Belt DMAIC methodology to identify standardization opportunities, eliminate waste, and implement corrective actions that produced a documented 25% reduction in operational turnaround time — adopted as an organizational PMO standard across the practice. • Organized and facilitated project kickoffs, governance meetings, stage gate reviews, and stakeholder workshops — developing agendas, documenting action items, tracking deliverables to completion, and ensuring cross-functional alignment across clinical, regulatory, technology, and finance teams on a global scale. • Led change management and stakeholder adoption efforts — applying M.S. Applied Behavior Analysis methodology to design behavior-change-focused training programs and communication strategies that produced lasting adoption of new processes, tools, and regulatory standards across diverse global teams rather than temporary compliance.