
Oprah W
Level 2
Administrative Assistant
Habilidades

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Experiencia laboral
Quality Control Analyst
Audible • Tiempo completo
Jul 2017 - Apr 2020 • 2 yrs 9 mos
I began my career as a Customer Service Representative for Amazon Audible, supporting their largest market, the USA account. I was later transferred to the UK account and subsequently selected as one of the first support agents for the launch of the Canada account. Due to my exceptional KPI performance, strong attention to detail, and consistent delivery of high-quality support, I was promoted to Quality Control. In this role, I oversaw a team of 13 agents, monitored and maintained KPI performance, coordinated additional training initiatives, and provided ongoing coaching and support to ensure service excellence and operational efficiency. This began my career in customer service, with additional training and courses I branched into business administration.
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gyoung424

Estados Unidos
Oprah is amazing to work with. Her attention to detail is outstanding, her responsiveness is above and beyond, and her overall work product is phenomenal. Exceptional from start to finish — highly recommended!
rosanna152

Reino Unido
Oprah, thank you for helping me with a time consuming project, I am grateful for your support and the diligence shown. I would be happy to recommend you to others, thank you so much!
eltu21

Estados Unidos
Always and amazing administrative assistant. She handles every task with exceptional proficiency and stellar attention to detail.
wallaelsheikh

Estados Unidos
Oprah is highly communicative and ask the right and relevant questions to get the job done in time.
eltu21

Estados Unidos
