OkANga

PROJECT MANAGER AT SENIORS' ARCHI FIRM

SENIORS' ARCHI FIRM

Mar 2025 - Present • 1 yr 2 mos

Managed end-to-end client communication, ensuring clear understanding of project goals, budgets, and timelines. Coordinated architectural and design teams to deliver high-quality concepts and final outputs on time. Translated client ideas into actionable design briefs for architects and designers. Supervised project progress from concept development to final delivery, maintaining quality standards. Reviewed and refined design drafts before client presentation to ensure excellence and accuracy. Handled project planning, execution, and workflow optimization for efficient delivery. Managed project budgets, invoices, and payment tracking to ensure smooth financial operations. Resolved client concerns professionally, improving satisfaction and long-term relationships. Collaborated directly with executive leadership to implement strategy and improve business performance. Delivered multiple projects successfully by balancing client needs, team coordination, and operational efficiency.

Customer Care

Sure Credit

Sep 2022 - Jun 2023 • 9 mos

Persuade customers to pay amounts due on credit accounts, damage claims or payable checks. Advice clients of necessary actions and strategies for debt repayment. Maintain client records by updating account information. Researched claims regarding unsettled account balance that is completely or partially paid. Offered customer care service to clients about our products. Answer clients’ questions regarding problems with their accounts. Collected customer feedback and made process changes to exceed customer satisfaction goals. Notified clients by telephone or messages about their debts. Offered customer education to clients.

Uwezo Fund Oversight Board

Uwezo Fund • Freelance

Feb 2021 - Jul 2021 • 5 mos

Provide administrative support to the team members Provide assistance to the accountant for the basic bookkeeping, filling and statutory submissions and to co-ordinate collections and deliveries with the courier company. Office and general management Facilitate physical access to the facility and general customer reception, Prepare and process employee expense reports for reimbursement Managing calendars; making travel, meeting and event arrangements Attend to telephone inquiries from customers, suppliers and attend to visitors Keep records of customer interactions and file documents Manage office supplies inventory Build sustainable relationships and trust with customers and other team members through open and interactive communication. Handle customer complaints, provide appropriate solutions and alternatives within the timelines Observing Data Center and overall company policies and procedures